Shipping policy

The logistic partners of All Season American Flooring are a few of the best carrier service providers in the country. For shipping policies, All Season American Flooring and the carrier service company exert a collaborative effort to stay on the same page. Here are a few policies that are important to be aware of while placing your order with us. 

Orders can be delivered everywhere, including home, business, or any other terminal in your area.

Depending upon the situation, our company owns the right to adjust the estimated shipping costs rather than charging the actual cost of the logistics service.

After the purchase is completed from the client’s end, we inform the nearest terminal location (with the consent of the client).

Please note that additional shipping charges may apply after an order is placed, depending on factors such as weight, destination, and shipping method.

The freight charges might be reduced to some extent if the order is delivered directly to the business or a freight terminal rather than to the homes.

Since we make curbside deliveries, clients would be required to have someone available at the delivery location. In case you need someone to unload your order for you, please let us know in advance. The team would arrange the staff for the purpose, for a little extra fee. 

An email containing your terminal phone number and a tracking ID for your order will be sent to you. 

Although our logistic partner contacts the clients before making the delivery, in case of any representative contacts you, we suggest clients confirm the delivery date and time themselves. You’d receive your delivery within 2 to 6 hours of the mentioned delivery time. 

We expect clients to be available at the time of delivery and accept their orders themselves. However, if someone else is receiving your order, make sure they inspect and then sign the delivery checklist that comes along with the order. 

Papers cannot be signed until the client has inspected the whole order, and neither can the driver leave until then. In case a client finds out any damage to the material, it should be written in the paperwork, so we can make the replacement or compensate the client. If the trucking company did the damage, they shall be held responsible for the repayment. 

However, the damaged material cannot be used by the client until we either replace the damaged product. 

Any defect found in order needs to be reported to us, within three business days, along with the following information attached to it:

- Order number

- Type of issue (breakage, defect, short, wrong product)

- Item with the issue

- Pictures advocating your claim of damage

- Confirmation that the product has not been cut or installed.

Clients might be charged to an extra cost in case they fail to respond to the logistic company at the time of delivery or to set up a schedule

Never refuse a delivery due to damaged products. In case you do so, you might be subjected to additional shipping charges and plenty in extreme cases. As mentioned above, if you have received a damaged product, reach out to All Season American Flooring instantly.