Key Information on Handling Damages:Prominent Damage:
Our shippers undergo a thorough vetting process by All Season American Flooring, significantly reducing the likelihood of your shipment having any noticeable damage. However, if you do happen to identify any visible damage, please adhere to the steps outlined below. Failing to respond to the carrier's appointment request may result in a re-delivery fee.
Remember to document any damaged or missing items on your delivery receipt. If this is not done, All Season American Flooring cannot initiate a claim on your behalf to replace the missing or damaged products. In such cases, you'll be responsible for filing a claim with the carrier independently.
It's important not to reject the delivery. Instead, notify us immediately. You have three days to report a claim. Reach us at 1 (888) 972-2638 for assistance. For additional details, refer to our Freight Claims Policy (below).
If you open your package and discover any damage to your product, do not proceed with installation. We will request digital images of the damaged items to initiate a damage claim. Contact us promptly at (888) 972-2638 within three days of delivery to report any damage, and we will handle the rest. Further information can be found in the section on freight claims below.
Occasional mistakes can occur due to human error. If you receive incorrect items in your shipment, we will make every effort to rectify the situation promptly. To report such errors, contact us within three days of delivery at (888) 972-2638, and we will work with you to arrange a replacement or provide a refund.
At All Season American Flooring, we are committed to offering the highest level of support in the flooring industry. While claims can sometimes be complex, we strive to simplify the process for your convenience. If you come across any defective or damaged materials before installation, we are eager to assist you.
For claims related to shortages or deductions, please submit them within three days of receiving the products. To expedite the processing of your claim, please be prepared to take the following actions:
1. Provide a concise description of the issue.
2. Include at least five clear images demonstrating the problem.
3. Reference your order number in all correspondence.
4. Ensure your contact information includes a working phone number and email address.